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Which devices are covered by the Service Package Protect? - Knowledgebase / Product support - @home

Which devices are covered by the Service Package Protect?

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  • Joachim Ulbrich

The Service Package Protect is already included in the leasing rates and is automatically provided for certain device types as part of OwnIT@home. It offers support in the event of defects or damage and helps minimize downtime. Coverage depends on the device type.

Covered by the Service Package Protect:

The Service Package Protect applies to the following main devices:

  • Smartphones

  • Smartwatches

  • Tablets

  • Notebooks / Laptops

  • Desktops / PCs / Workstations / Mini Desktops / All-in-One PCs

  • Projectors

  • Graphic Tablets

These devices are classified as “main devices” and are automatically covered by the Service Package Protect.


❌ Not covered by the Service Package Protect:

The following devices are not covered by the Service Package Protect:

  • Wearables such as headphones

  • Monitors / Displays / Head-Mounted Displays

  • Printers & Scanners

  • NAS systems / Storage servers

  • Accessories (e.g. input devices, speakers, power banks, webcams)

  • Network devices

These devices are not part of the Service Package Protect – not even as part of a bundle.

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